iDimsum
Next-Gen Cloud-Native Omnichannel Fulfilment Platform
Empowering enterprise retail transformation. From front-of-house POS to back-of-house supply chain, from loyalty marketing to franchise management — full-chain digitalisation in one platform.
40,000+
Chain Outlets
16+
Countries
99.9%
Uptime SLA
120+
Cities Covered
Product Modules
Four Core Product Platforms
Omnichannel Fulfilment Hub
Aggregate dine-in, takeaway and delivery orders into one unified flow. Intelligent KDS sequencing, omnichannel payments and automated reconciliation.
Enquire Now- Unified order hub (Meituan / Foodpanda / Deliveroo / KeeTa)
- Smart Kitchen Display System (KDS) + queue display
- Omni-payment (20+ gateways)
- Online reconciliation centre — finance integration
- Desktop POS / Mobile POS / Self-Service Kiosk
- QR self-order — free up 30% front-of-house labour
Smart Store Supply Chain
AI-driven ordering, dynamic BOM recipe management and real-time inventory deduction. Reduce ordering time from 90 to 15 minutes. Waste rate below 5.5%.
Enquire Now- HWS BOM dynamic recipe (multi-size, multi-flavour)
- Real-time inventory deduction, mobile stocktake & transfer
- AI MRP smart ordering — weather & seasonality aware
- Expiry traceability — full forward/backward chain
- Inventory accuracy 93.7%, waste ≤ 5.5%
- Ordering time slashed from 90 min to 15 min
Marketing & CRM Hub
Omnichannel customer profiles, SCRM loyalty engine and smart vouchers drive repeat purchase rates up 10–25%.
Enquire Now- Omnichannel customer profiles, 3D segmentation
- SCRM loyalty — points / tiers / paid membership
- Smart coupons (own / group-buy / co-marketing)
- Rich promotions: spend-based, bundles, flash deals
- Brand-owned app — private traffic pool
- Repeat purchase rate +10–25%
PaaS Platform
Enterprise Master Data Engine + Franchise Management. HQ pushes updates to thousands of outlets in seconds. Supports mixed direct + franchise operations.
Enquire Now- HWS MDM master data engine (menu / pricing / permissions)
- HWS FCM franchise management & settlement
- Open RESTful API, scalable middleware architecture
- Multi-brand / multi-region / multi-currency control
- ISO/IEC 27001 information security certified
- Apple / Google / Microsoft D365 certified partner
Measurable ROI
Real data from 40,000+ outlets worldwide.
Faster Checkout
3 min → 30 sec checkout time
Table Turnover
Smart KDS sequencing
Labour Cost Saved
QR ordering & automation
3-Year ROI
Typical payback in 2–3 months
Industries Served
From bubble tea to fine dining, iDimsum adapts to every F&B format.
Tea & Coffee
Peak-hour speed, complex customisation
Fast Food
High-volume throughput, smart queuing
Bakery & Dessert
Pre-orders, expiry management
Full-Service
Table management, course sequencing
Snacks & Braised
Recipe control, fast scan checkout
Retail & C-Store
SKU management, flexible promotions
Enterprise-Grade Service
120+
Cities
100+
Core Engineers
7×24H
Support
30 min
Go-Live
Ecosystem Integrations
Native connectors for leading ERPs, global payments and delivery platforms.
ERP
SAP · Oracle · Microsoft D365 · NetSuite · 金蝶 · 用友
Payments
Stripe · Alipay · WeChat Pay · Apple Pay · Octopus · Windcave
Delivery
Meituan · Foodpanda · Deliveroo · KeeTa · Eleme
Supply Chain
Sysco (夏暉) · Haidin (海鼎)
Ready to transform your operations?
Book a personalised demo — our consultants will tailor a solution for your brand.
Enquire Now →