Smart Queue Management
Boost Turnover, Grow Revenue
Say goodbye to inefficient manual queue calling. ChefHK's queue system lets customers self-serve with electronic tickets, displays numbers on a large screen, and includes a free analytics dashboard.
Real-time
Queue Display
Free
Analytics Dashboard
WiFi
Wireless, No Wiring
Multi-counter
Manage Multiple Queues
The Problem with Manual Queue Calling
Wasting staff time on queue management every day?
Inefficient
Handwritten tickets and verbal calling keeps front-line staff occupied, reducing service quality.
Error-Prone
Manual records lead to missed or duplicate calls, and customers have no visibility of wait times.
No Data
Without queue data, it's impossible to analyze peak hours or optimize staffing.
ChefHK Queue System solves these challenges for you
ChefHK Queue
Core Features
A complete queue management solution
Electronic Ticket Kiosk
Customers self-serve at the touch screen kiosk, selecting from multiple queue categories (dine-in, takeaway, VIP, etc.).
Large Display Screen
Bold, clear display showing waiting and current numbers with voice announcements — customers always know their position.
Multi-counter Management
Multiple service counters operate independently, each calling their own queue — perfect for busy peak hours.
Analytics Dashboard
Free built-in dashboard showing live queue counts, average wait times, and peak hour analysis.
WhatsApp Notifications
Customers can leave after taking a ticket and receive a WhatsApp alert when it's nearly their turn.
Customisable Setup
Configure voice announcements, display colours, and queue category names to match your brand.
How It Works in 3 Steps
Simple setup — staff ready in 5 minutes
Customer Takes a Ticket
Customer selects a queue category at the kiosk and receives a printed or digital ticket number.
Staff Calls with One Tap
Staff tap "Next" on the management screen — the display and voice system call the number instantly.
Data Recorded Automatically
All queue data syncs to the cloud in real time, generating reports automatically in the analytics dashboard.
Queue System Plans
Flexible plans to suit your scale — upgrade anytime
Basic Plan
HK$4,800
One-time
- Single-counter queue system
- Ticket kiosk
- Display screen (22")
- Voice announcements
- Basic analytics reports
- 1-year system licence
- On-site installation & training
Standard Plan
HK$7,200
One-time
- Multi-counter system (up to 4 counters)
- Ticket kiosk
- Display screen (32")
- Voice announcements
- Advanced analytics dashboard
- WhatsApp queue notifications
- Multiple queue categories
- 3-year system licence
- On-site installation & training
Enterprise Custom
Contact Us
- Unlimited counters
- Multi-branch management
- Branded UI customisation
- API & POS integration
- Dedicated account support
Industries We Serve
Suitable for any venue that needs queue management
Restaurants & Cha Chaan Teng
Bubble Tea & Coffee Shops
Clinics & Pharmacies
Government & Public Services
Banks & Financial Institutions
Beauty Salons & Barbershops
Frequently Asked Questions
A ticket kiosk and display screen are required. Both are included in our packages. The display screen can use your existing TV or monitor to save cost.
No. The queue system operates independently without a POS. However, pairing it with ChefHK POS enables a more seamless end-to-end workflow.
The Basic Plan supports up to 3 categories (e.g. dine-in, takeaway, reservations). Standard and above support unlimited categories.
Yes, Standard Plan and above support QR code self-ticketing. Customers scan a QR code to take a ticket and receive a WhatsApp alert when their turn is approaching.
Yes — a basic analytics dashboard is included free with all plans. The Standard Plan includes advanced analytics such as peak hour heatmaps and staff efficiency reports.
Typically 2–3 hours, covering hardware installation, system setup and staff training. Our team will visit on-site.
Ready to Eliminate Manual Queue Calling?
Contact us today to find the right queue solution for your venue.